Privacy policy


Last Updated: August 21, 2026

TROPHY ARCADE ("TROPHY ARCADE", "we", "us", or "our") operates this website and online store, including all related pages, content, features, products, services, applications, and tools (collectively, the "Services").

Our Services are hosted and powered by Shopify.

This Privacy Policy explains how we collect, receive, use, process, disclose, retain, and protect personal information when you visit our website, browse our Services, create an account, place an order, make a purchase, communicate with us, or otherwise interact with TROPHY ARCADE.

By using our Services, you acknowledge that you have had an opportunity to read this Privacy Policy. Where applicable law requires your consent for a particular processing activity, we will obtain such consent in accordance with applicable law.

This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy, and Return, Refund & Cancellation Policy.

1. PERSONAL INFORMATION WE COLLECT

"Personal Information" means information that identifies an individual or can reasonably be linked to an individual.

Depending on how you interact with our Services, we may collect the following information.

1.1 Contact and Delivery Information

This may include:

  • Full name

  • Mobile or telephone number

  • Email address

  • Billing address

  • Shipping or delivery address

  • City, state, PIN code, and country

  • Other information necessary to process and deliver your order or communicate with you

1.2 Account Information

If you create an account, we may collect:

  • Name

  • Email address

  • Mobile number

  • Login credentials

  • Account preferences

  • Saved addresses

  • Wishlist or other account-related information

1.3 Order and Transaction Information

When you place an order, we may collect:

  • Products purchased

  • Product quantities

  • Order value

  • Order number

  • Purchase history

  • Delivery information

  • Transaction status

  • Customer communications relating to an order

  • Information relating to cancellations, refunds or order issues, where applicable

1.4 Payment Information

Payments may be processed through Shopify and/or third-party payment service providers.

Depending on the payment method used, we may receive information such as:

  • Payment method

  • Transaction reference

  • Payment status

  • Payment confirmation

  • Limited payment-related information

We do not intend to store complete debit or credit card numbers, CVV numbers, PINs, or banking passwords on our own systems. Such information may instead be collected and processed directly by the applicable payment service provider.

1.5 Communications

When you contact us, we may collect information contained in your communication, including:

  • Customer support requests

  • Questions

  • Complaints

  • Feedback

  • Product inquiries

  • Information submitted through contact forms

  • Email, telephone, WhatsApp, or other communications with us

1.6 Device and Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network information

  • Approximate location derived from technical information

  • Language and region settings

  • Referring pages

  • Pages viewed

  • Date and time of visits

  • Other device or technical identifiers

1.7 Website Usage Information

We may collect information about how you interact with our Services, including:

  • Products viewed

  • Searches performed

  • Pages visited

  • Products added to cart

  • Products added to wishlist

  • Time spent on pages

  • Interactions with website features

  • Website navigation and usage patterns

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect Personal Information from the following sources:

Directly From You

When you:

  • Create an account

  • Place an order

  • Make a purchase

  • Subscribe to communications

  • Contact us

  • Submit a form

  • Request customer support

  • Leave a review

  • Participate in promotions or other activities

Automatically

Certain information may be collected automatically when you use our website through cookies, pixels, tags, analytics tools, log files, and similar technologies.

From Service Providers

We may receive or process information through companies that provide services to us, including hosting, payment processing, analytics, customer support, shipping, delivery, marketing, security, and other technology services.

From Third Parties

Where permitted by law, we may receive information from third-party platforms, advertising partners, social media platforms, fraud-prevention services, or other business partners.

3. WHY WE USE PERSONAL INFORMATION

We use Personal Information for legitimate and lawful business purposes, including:

3.1 To Process and Fulfil Orders

We may use information to:

  • Accept and process orders

  • Confirm purchases

  • Process payments

  • Prepare products for dispatch

  • Arrange shipping and delivery

  • Provide order updates

  • Handle order-related issues

  • Maintain transaction records

3.2 To Provide Customer Support

We may use information to:

  • Respond to questions

  • Resolve complaints

  • Provide order assistance

  • Respond to product inquiries

  • Communicate with customers

  • Maintain customer service records

3.3 To Operate and Improve Our Website

We may use information to:

  • Maintain our website

  • Improve website functionality

  • Understand customer preferences

  • Improve products and Services

  • Diagnose technical problems

  • Personalize the shopping experience

  • Develop new features and Services

3.4 To Prevent Fraud and Protect Security

We may process information to:

  • Detect fraudulent transactions

  • Prevent unauthorized activity

  • Protect customer accounts

  • Protect our website and systems

  • Investigate suspicious activity

  • Protect customers and our business

3.5 Marketing and Promotional Communications

Where permitted by applicable law, we may use your contact information to send promotional communications about:

  • New products

  • Offers

  • Discounts

  • Sales

  • Special events

  • Promotions

  • Other TROPHY ARCADE updates

Where consent is required, we will obtain it before sending such communications.

You may unsubscribe from promotional emails or messages at any time by using the available unsubscribe option or by contacting us.

We may continue sending necessary non-promotional communications, such as order confirmations, shipping updates, account notifications, and transactional messages.

3.6 Legal and Regulatory Compliance

We may process Personal Information where necessary to:

  • Comply with applicable laws

  • Respond to lawful requests

  • Meet regulatory obligations

  • Respond to court orders or legal processes

  • Investigate suspected violations

  • Enforce our Terms & Conditions

  • Protect our legal rights

4. LEGAL BASIS FOR PROCESSING

Where applicable law requires a legal basis for processing Personal Information, we may process information:

  • With your valid consent

  • To provide products or Services you have requested

  • To fulfil an order or perform obligations arising from your interaction with us

  • To comply with applicable legal obligations

  • To protect the security of our Services

  • For legitimate business purposes where permitted by applicable law

  • For other lawful purposes permitted under applicable law

Where processing is based on consent, you may withdraw your consent subject to applicable law and any consequences that may necessarily follow from such withdrawal.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies may be used to:

  • Keep the website functioning properly

  • Remember shopping-cart information

  • Remember preferences

  • Understand website usage

  • Measure website performance

  • Improve our Services

  • Provide relevant advertising where applicable

  • Detect fraudulent or suspicious activity

Some cookies may be placed by third-party service providers that assist us with analytics, advertising, payment processing, security, or other website functionality.

You may be able to control cookies through your browser or device settings.

Disabling certain cookies may affect the functionality of our website or prevent certain features from working properly.

Where required by applicable law, we will provide appropriate cookie controls or consent mechanisms.

6. HOW WE SHARE PERSONAL INFORMATION

We do not sell your Personal Information as a standalone product.

We may disclose or provide access to Personal Information to third parties where necessary to operate our business and provide our Services.

These may include:

Shopify

Our website is hosted and powered by Shopify. Shopify processes information relating to customers and interactions with Shopify-powered stores as part of providing its platform and related services.

Payment Providers

We may share necessary information with payment service providers to process transactions and payments.

Shipping and Delivery Providers

We may provide necessary information such as your name, phone number, address, and order information to shipping and delivery providers so that your order can be delivered.

Technology and Service Providers

We may use third-party providers for services such as:

  • Website hosting

  • Cloud storage

  • Analytics

  • Customer support

  • Fraud prevention

  • Security

  • Marketing

  • Communication

  • IT services

  • Order fulfilment

Business and Professional Advisors

Where necessary, information may be shared with accountants, auditors, legal advisors, consultants, insurers, or other professional advisors.

Government and Legal Authorities

We may disclose information where required or permitted by applicable law, including in response to lawful government requests, court orders, subpoenas, or legal proceedings.

Business Transactions

If TROPHY ARCADE is involved in a merger, acquisition, restructuring, sale of assets, financing, insolvency, or similar business transaction, Personal Information may be transferred as part of that transaction, subject to applicable law.

7. THIRD-PARTY SERVICES AND LINKS

Our Services may contain links to third-party websites, applications, payment providers, social media platforms, or other services.

Third-party services operate independently and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services that we do not control.

We recommend reviewing the privacy policies of third-party services before providing them with Personal Information.

8. SHOPIFY AND DATA PROCESSING

Our store is powered by Shopify.

Shopify may process customer Personal Information in connection with providing its e-commerce platform and related services.

Shopify maintains its own privacy policies and data processing arrangements. Customers may review Shopify's applicable privacy information directly through Shopify's official website.

9. DATA SECURITY

We take reasonable technical and organisational measures to protect Personal Information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Depending on the circumstances, security measures may include:

  • Access controls

  • Password protection

  • Secure transmission technologies

  • Restricted access to customer information

  • Monitoring and security procedures

  • Appropriate safeguards provided by our technology and service providers

However, no method of electronic transmission or storage is completely secure.

Therefore, while we take reasonable steps to protect Personal Information, we cannot guarantee absolute security.

10. DATA RETENTION

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing our Services

  • Completing transactions

  • Maintaining business and transaction records

  • Providing customer support

  • Preventing fraud

  • Resolving disputes

  • Enforcing agreements

  • Complying with tax, accounting, legal, and regulatory obligations

The retention period may vary depending on the type of information and the purpose for which it was collected.

When Personal Information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

11. YOUR PRIVACY RIGHTS

Depending on applicable law and your location, you may have rights regarding your Personal Information.

These may include:

Right to Access

You may request information about the Personal Information we hold about you.

Right to Correction

You may request correction of inaccurate or incomplete Personal Information.

Right to Erasure

You may request deletion of Personal Information where permitted by applicable law.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent.

Right to Grievance Redressal

You may contact us regarding concerns or complaints about our handling of your Personal Information.

Right to Nominate

Where applicable under Indian law, you may have the right to nominate another individual to exercise your rights in accordance with applicable law.

Other Rights

You may have additional rights depending on your location and the laws applicable to you.

Some rights may be subject to legal limitations or exceptions.

12. HOW TO EXERCISE YOUR RIGHTS

To exercise an applicable privacy right or raise a privacy-related concern, please contact us using the details provided in the Contact section below.

When appropriate, we may ask for reasonable information to verify your identity before processing a request.

We will process valid requests within the period required by applicable law.

We may decline or limit a request where permitted or required by law.

13. CHILDREN'S PRIVACY

Our Services are intended for a general audience and are not specifically directed toward children.

We do not knowingly collect Personal Information from children where such collection is prohibited by applicable law.

If you believe that a child has provided Personal Information to us in circumstances where it should not have been collected, please contact us using the details below.

We will take reasonable steps to investigate and, where legally required, delete the information.

14. INTERNATIONAL DATA TRANSFERS

Because we use Shopify and other service providers, Personal Information may be processed, stored, or accessed in countries outside India.

Where Personal Information is transferred outside India, we will take steps required by applicable law to ensure that such processing is carried out subject to appropriate safeguards and legally recognized protections.

15. DATA BREACHES AND SECURITY INCIDENTS

If we become aware of a Personal Information breach or security incident that is subject to notification requirements under applicable law, we will take appropriate steps to investigate, contain, mitigate, and address the incident.

Where notification is legally required, we will notify affected individuals and/or relevant authorities in accordance with applicable law.

16. MARKETING COMMUNICATIONS

If you receive promotional communications from us, you may unsubscribe at any time.

For emails, you may use the unsubscribe link included in the communication.

For SMS or other electronic communications, you may use the available opt-out mechanism or contact us directly.

Opting out of promotional communications will not necessarily stop transactional or service-related communications.

17. ACCOUNT SECURITY

If you create an account with TROPHY ARCADE, you are responsible for maintaining the confidentiality of your login credentials.

Please do not share your password or account access information with other individuals.

If you believe that your account has been accessed without authorization, please contact us as soon as possible.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business

  • Changes to our Services

  • New technologies

  • Changes to our data-processing practices

  • Changes in applicable laws or regulations

  • Changes to Shopify or other service providers

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

Where required by law, we will provide additional notice regarding material changes.

We recommend reviewing this Privacy Policy periodically.

19. GRIEVANCE AND PRIVACY CONTACT

If you have any question, concern, complaint, or request relating to the processing of your Personal Information, please contact us.

TROPHY ARCADE

Email: web.trophyarcade@gmail.com

Address:

317 Narshi Natha Street
Masjid Bandar West
Mumbai, Maharashtra – 400009
India

When contacting us, please include enough information for us to understand and respond to your request.

Where applicable, we will handle privacy requests and grievances in accordance with the requirements and timelines prescribed by applicable law.

20. APPLICABLE LAW

This Privacy Policy is intended to operate in accordance with applicable laws and regulations, including applicable Indian data protection and privacy requirements.

Where mandatory privacy or data-protection laws in the jurisdiction where you reside provide you with rights that are greater than those described in this Privacy Policy, those mandatory rights will continue to apply.

21. CONTACT

For questions about this Privacy Policy or our handling of Personal Information, please contact:

TROPHY ARCADE

Email: web.trophyarcade@gmail.com

Address:

317 Narshi Natha Street
Masjid Bandar West
Mumbai, Maharashtra – 400009
India

Last Updated: August 21, 2026