Refund policy

RETURN, REFUND & CANCELLATION POLICY

Last Updated: August 21, 2026

At TROPHY ARCADE, all orders are carefully processed and dispatched to the address provided by the customer. Please review this policy before placing your order.

1. No Returns or Exchanges

TROPHY ARCADE does not accept returns or exchanges for products purchased through our website.

Once an order has been placed, customers are responsible for selecting the correct product, size, quantity, and other applicable specifications.

Returns or exchanges are not accepted for:

- Change of mind
- Incorrect product selected by the customer
- Incorrect size or quantity selected by the customer
- Products damaged after delivery due to misuse, mishandling, or improper care
- Minor variations in colour, texture, finish, or appearance caused by photography, lighting, screen settings, or normal manufacturing variations
- Damage that occurs during shipping or delivery

2. Damaged During Delivery

Customers are advised to inspect the package and product immediately upon delivery.

If the package or product is damaged during delivery, please contact us at web.trophyarcade@gmail.com within 48 hours of delivery and provide clear photographs and/or video of the package and product.

We will review the matter and, where applicable, coordinate with the shipping provider and determine an appropriate resolution in accordance with our policy and applicable law.

Any resolution provided will be determined on a case-by-case basis.

3. Incorrect or Defective Products

If you receive a product that is materially different from the product you ordered or has a manufacturing defect, please contact us within 48 hours of delivery at:

web.trophyarcade@gmail.com

Please provide:

- Order number
- Description of the issue
- Clear photographs and/or video
- Any other information reasonably required to assess the issue

We will review the matter and determine the appropriate resolution in accordance with applicable law.

4. Refunds

Except where a refund is required under applicable law or expressly approved by TROPHY ARCADE, payments for orders are non-refundable.

Where a refund is approved, it will normally be processed to the original payment method within 7–14 business days after approval.

The time taken for the refund to appear in your account may vary depending on your bank, payment gateway, or payment provider.

5. Order Cancellation

Cancellation requests must be made as soon as possible after placing an order.

An order may be cancelled only before it has been dispatched, subject to confirmation by TROPHY ARCADE.

Once an order has been dispatched, cancellation cannot normally be accepted.

To request a cancellation, contact:

web.trophyarcade@gmail.com

A cancellation is effective only after written confirmation from TROPHY ARCADE.

6. Customer Responsibility

Customers are responsible for providing accurate:

- Name
- Phone number
- Shipping address
- Product selection
- Quantity
- Size
- Other order details

TROPHY ARCADE is not responsible for issues resulting from incorrect information provided by the customer, subject to applicable law.

7. Consumer Rights

Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where applicable law requires TROPHY ARCADE to provide a refund, replacement, repair, cancellation, or another remedy, the applicable legal requirement will prevail.

8. Contact Us

For questions regarding returns, refunds, cancellations, or orders:

TROPHY ARCADE

Email: web.trophyarcade@gmail.com

Address:
317 Narshi Natha Street,
Masjid Bandar West,
Mumbai, Maharashtra – 400009, India