Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to TROPHY ARCADE. The terms "we", "us" and "our" refer to TROPHY ARCADE. TROPHY ARCADE operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services").
TROPHY ARCADE is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (collectively, these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use our Services.
Please read these Terms of Service carefully before using our website or purchasing our products. By accessing or using our website, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree with these Terms or our Privacy Policy, please do not use or access our website.
SECTION 1 - ACCESS AND ACCOUNT
By using our Services, you confirm that you are legally capable of entering into a binding agreement under applicable law.
To use our Services, including browsing our online store or purchasing products, you may be required to provide certain information, including your email address, billing information, payment information and shipping information.
You agree that all information provided by you is accurate, current and complete.
You are responsible for maintaining the confidentiality of any account credentials associated with your use of our Services and for all activity carried out through your account.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to ensure that the product information, descriptions and images displayed on our website are accurate.
However, product colours, appearance and other visual details may vary depending on your device, screen settings and other technical factors.
Product descriptions, specifications, pricing and availability may be changed or updated at any time without prior notice.
We reserve the right to discontinue any product or limit the quantity of products available for purchase at our discretion.
SECTION 3 - ORDERS
When you place an order through our website, you agree to provide accurate and complete information necessary to process the order.
An order is considered accepted once payment has been successfully processed and the order has been confirmed by TROPHY ARCADE.
We reserve the right to refuse, cancel or limit any order where necessary, including in cases of suspected fraudulent activity, incorrect pricing or product availability issues.
If we cancel or modify an order, we will make reasonable efforts to notify you using the contact information provided when placing the order.
Please review your order carefully before completing your purchase.
All purchases are subject to our Return & Refund Policy and Cancellation Policy available on our website.
SECTION 4 - PRICES AND BILLING
All product prices displayed on our website are subject to change without prior notice.
The price applicable to your purchase will be the price displayed at the time the order is placed.
Applicable taxes, shipping charges and other charges, where applicable, will be displayed during the checkout process.
You agree to provide accurate and complete billing and payment information for all purchases made through our website.
You represent that you are authorized to use the payment method provided for the purchase.
SECTION 5 - SHIPPING AND DELIVERY
We make reasonable efforts to process and dispatch orders within the timelines communicated on our website.
Delivery timelines are estimates and may vary depending on the shipping carrier, destination, weather conditions, public holidays, operational delays or other circumstances beyond our reasonable control.
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's processes and timelines.
If you experience an issue with delivery, please contact us at:
web.trophyarcade@gmail.com
SECTION 6 - RETURN, REFUND AND CANCELLATION POLICY
All purchases made through our website are final sale.
TROPHY ARCADE does not generally offer returns, exchanges or refunds once an order has been placed and payment has been processed.
Please review our complete Return & Refund Policy and Cancellation Policy before completing your purchase.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is damaged, defective or different from the item you ordered, please contact us at web.trophyarcade@gmail.com within 48 hours of receiving your order.
Please provide your order number along with clear photographs or videos showing the issue.
We will review the reported issue and determine an appropriate resolution where applicable.
ORDER CANCELLATION
Orders may not be cancelled once they have been processed for dispatch.
If you need assistance with an order, please contact us as soon as possible at web.trophyarcade@gmail.com.
REFUNDS
We do not provide refunds for change of mind, incorrect size selection, personal preference or other reasons where the product has been correctly supplied as ordered.
Where an order is confirmed to have been damaged, defective or incorrectly fulfilled, any applicable resolution will be determined after reviewing the issue.
SECTION 7 - INTELLECTUAL PROPERTY
All content available through our website, including but not limited to trademarks, logos, text, product descriptions, images, graphics, videos, reviews and website design, is owned by TROPHY ARCADE or its respective licensors and is protected by applicable intellectual property laws.
You may use our website for personal and lawful purposes only.
You may not reproduce, copy, modify, distribute, sell, republish or otherwise exploit any part of our website or its content without our prior written permission.
All rights not expressly granted under these Terms are reserved by TROPHY ARCADE.
SECTION 8 - THIRD-PARTY SERVICES AND LINKS
Our website may use third-party services, applications, payment providers, shipping providers or other tools to operate and improve our Services.
We do not control third-party services and are not responsible for their independent policies, practices, availability or content.
Your use of third-party services may also be subject to the terms and policies of those third parties.
Our website may also contain links to third-party websites.
We are not responsible for the content, accuracy, security or practices of third-party websites.
SECTION 9 - SHOPIFY
TROPHY ARCADE is powered by Shopify, which provides the ecommerce platform used to operate our online store.
Any purchases made through our website are transactions between you and TROPHY ARCADE.
Shopify is not responsible for the products, services, orders, refunds, returns or customer service provided by TROPHY ARCADE.
SECTION 10 - PRIVACY
Your use of our Services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect personal information provided through our website.
By using our Services, you acknowledge that you have reviewed our Privacy Policy.
SECTION 11 - CUSTOMER FEEDBACK AND REVIEWS
If you submit reviews, feedback, suggestions, photographs or other content to us, you grant TROPHY ARCADE permission to use, reproduce, publish and display that content for legitimate business and promotional purposes, subject to applicable law.
You confirm that any content submitted by you does not violate the rights of any third party and is not unlawful, misleading, abusive or otherwise inappropriate.
We reserve the right to remove content that violates these Terms or applicable law.
SECTION 12 - ERRORS AND INACCURACIES
There may occasionally be information on our website that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, availability or other information.
We reserve the right to correct such errors and update information at any time.
Where permitted by applicable law, we reserve the right to cancel orders affected by incorrect pricing, product information or availability and will make reasonable efforts to notify affected customers.
SECTION 13 - PROHIBITED USES
You may use our website only for lawful purposes.
You agree not to:
(a) violate any applicable law or regulation;
(b) infringe the intellectual property rights of TROPHY ARCADE or any third party;
(c) provide false or misleading information;
(d) interfere with the security or operation of our website;
(e) attempt to gain unauthorized access to our systems;
(f) transmit viruses, malware or other harmful code;
(g) use automated systems to improperly access, scrape or collect information from our website;
(h) engage in fraudulent transactions or activities; or
(i) use our Services for any unlawful or unauthorized purpose.
We reserve the right to suspend or terminate access to our Services where we reasonably believe these Terms have been violated.
SECTION 14 - TERMINATION
We reserve the right to suspend or terminate your access to our Services where permitted by applicable law, including where you violate these Terms or engage in fraudulent or unlawful activity.
Any provisions of these Terms that by their nature should survive termination will continue to apply.
SECTION 15 - DISCLAIMER
Our website and Services are provided on an "as available" basis.
While we make reasonable efforts to maintain accurate and reliable information, we do not guarantee that our website will always be uninterrupted, error-free or completely secure.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, TROPHY ARCADE will not be responsible for indirect, incidental, special or consequential losses arising from your use of our website or products.
Nothing in these Terms limits any liability or consumer rights that cannot legally be limited or excluded under applicable law.
SECTION 17 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless TROPHY ARCADE and its service providers from claims, losses or liabilities arising from your violation of these Terms, applicable law or the rights of a third party.
SECTION 18 - SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the remaining provisions will continue to remain in effect.
SECTION 19 - ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Return & Refund Policy, Cancellation Policy, Shipping Policy and any other policies published on our website, constitute the agreement governing your use of our Services.
SECTION 20 - GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms or your use of our Services shall be subject to the jurisdiction of the competent courts having jurisdiction over the location of our business.
SECTION 21 - CHANGES TO THESE TERMS
We may update or modify these Terms from time to time.
The updated version will be posted on this page with the revised date, where applicable.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.
SECTION 22 - CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact us at:
TROPHY ARCADE
Email: web.trophyarcade@gmail.com
Business Address:
317, Narsintha Street, Puran Asha Building,
Opp. Jain Mandir, Masjid Bunder (W),
Mumbai – 400009, Maharashtra, India
Phone:
9082735216
GSTIN:
27BQWPS5361K2ZT